Insights
Websites are not static entities; they’re living, breathing platforms that need care and attention to thrive. Without regular cultivation, even the most beautifully designed site can become outdated, ineffective, or even non-functional. At EDSuite, we understand the challenges organizations face in keeping their websites fresh, secure, and effective. That’s why we’ve developed Support 365 – a comprehensive service designed to keep your website alive and thriving.
In this blog, we’ll explore the three keys to maintaining a healthy website and how Support 365 helps you achieve them.
Key 1: Effective Content
A website is only as valuable as the content it delivers. To remain relevant, content must be regularly updated. Stale or poorly performing content can drive away visitors and diminish your site’s credibility.
Here’s how Support 365 ensures your content remains effective:
Annual Professional Reviews: Our team of experienced marketers performs yearly audits of your site, reviewing analytics, technical SEO, and accessibility. This fresh perspective identifies new opportunities to improve your site’s performance.
CMS Training & Human Support: Keeping your site updated is easier with our hands-on CMS training and dedicated human support. Have questions? A real person is just a call away.
Tailored EDSuite Tools: Our website tools are purpose-built for economic development organizations (EDOs), with automatic updates and upgrades from EDSuite.
Key 2: Consistent Availability
As they say in sports, availability is the most important ability. Sites need to be hosted properly with a mix of preventive and responsive technical support with regular patches and updates applied as well as any glitches, which are unavoidable, quickly fixed.
With Support 365, we prioritize your site through:
Help Ticket System: Our streamlined ticketing system ensures issues are addressed quickly and efficiently.
Functional Maintenance & CMS Updates: Regular patches and updates protect your site from vulnerabilities and ensure smooth functionality.
Cloud Hosting & Backups: We provide secure cloud hosting and routine site backups, so your data is protected, and downtime is minimized.
Key 3: Regular Upgrades
Technology evolves rapidly, and outdated CMS platforms can become unsupported, leading to functionality issues or even security risks. To avoid this, your website must undergo regular upgrades.
Support 365 keeps your website future-ready by:
Annual Major CMS Updates: We provide up to one major CMS update per year, ensuring your site stays compatible with the latest standards and technologies.
Automatic Upgrades to EDSuite Tools: All included EDSuite tools are routinely updated by our team, saving you time and effort while keeping your website current.
Discounted Services: As a Support 365 client, you’ll enjoy exclusive discounts on additional services, giving you access to more resources to elevate your online presence.
At EDSuite, we believe your website should grow and evolve alongside your organization. A website is an investment, and like any investment, it requires ongoing attention to deliver long-term returns. With Support 365, you’ll have a partner dedicated to ensuring your website is always relevant, reliable, and ready for what’s next.
Contact EDSuite today to learn more about Support 365.